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Category: General

  • Acceptable values in text fields

    Only text may be entered into text fields. Adding any other code (such as HTML or JavaScript) is against or terms and may result in your account being suspended. Code added into a text field will be removed automatically before saving.

  • User permission levels

    There are multiple different access levels that you can give to users for both groups and events. Events Basic functionality for events   All users Member of associated group* Event Viewer Event Editor Event Admin Can view event listing and purchase tickets for events marked as live ✔️ ✔️ ✔️ ✔️ ✔️ Can view event…

  • Viewing and accepting invitations

    As a user you may get invitations sent to you personally, or on behalf of the groups that you manage. All invitations will appear on your account dashboard↗. For all invitations there will be an option to Approve or Reject the invitation. If an invitation was sent to you as part of a group, the…

  • What is the difference between tckt.uk and the other sites like illuminateyouth.co.uk?

    Tckt.uk is an event platform created for community, it is open to all organisations in the UK that would like to sell tickets online. We have made our technology available to organisations to make their own custom networks, that have been customised and branded to their needs and feature only the groups most relevant to…

  • Login to my account

    To login to your account click the Account button found at the top right corner of any page. When prompted enter your email address and click Continue. Once we have verified you have an account you will then be prompted to enter your password and click Login. If you have forgotten your account details, you…

  • I have forgotten my password

    If you have forgotten your password, it is possible to reset it. Simply go to login↗ and enter your email address that you used to create your account and click Continue. On the next screen when prompted for your password click the Forgot password option and reset instructions will be sent to your email address…

  • Accessing your account dashboard

    Once you have registered↗ or logged in↗ to your account you will be able to access your account dashboard. This gives you access to all of your orders↗, as well as any groups↗, events↗  and invitations↗  that you might have. You can access your account dashboard by clicking on your name found in the top…

  • Creating an account

    Whether you are buying or selling on Tckt.uk when the time comes for you to create an account you will be guided through the process of creating a free account. However, if you want to create one straight away you can follow these simple steps:

  • Glossary of terms used on Tckt.uk

    Like with many systems we have some specific terminology that will be helpful to know: Account dashboard The page where a logged in user can view all of their settings and orders, events, groups and invitations. This is accessible at /account. Associated group A group that is supporting or attending an event. Group admins, editors…