{"id":66,"date":"2024-10-23T19:24:49","date_gmt":"2024-10-23T19:24:49","guid":{"rendered":"https:\/\/help.tckt.uk\/?post_type=epkb_post_type_1&#038;p=66"},"modified":"2024-10-23T19:24:49","modified_gmt":"2024-10-23T19:24:49","slug":"i-have-forgotten-my-password","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.tckt.uk\/?epkb_post_type_1=i-have-forgotten-my-password","title":{"rendered":"I have forgotten my password"},"content":{"rendered":"\r\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_twentytwentythree \" data-mobile_breakpoint=\"768\">    <div id=\"eckb-article-header\">\r\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \r\n\t\t<!-- Classic Search Layout -->\r\n\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Help Center<\/div>   \t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" action=\"\/\">\r\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\r\n\r\n\t\t\t\t<!-- Search Input Box -->\r\n\t\t\t\t<div id=\"epkb-ml-search-box\">\r\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\r\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\r\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\r\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\r\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\r\n                    <\/button>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<!-- Search Results -->\r\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\r\n\t\t\t<\/form>\r\n\t\t<\/div>  \r\n\t\t<\/div>  <\/div>\r\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\">\r\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\r\n\t\t\t\tdata-offset=\"130\"\r\n\t\t\t\tdata-min=\"2\"\r\n\t\t\t\tdata-max=\"6\"\r\n\t\t\t\tdata-speed=\"300\"\r\n\t\t\t\tdata-exclude_class=\"\"\r\n\t\t\t\t><div class=\"eckb-article-toc__title\">Table of Contents<\/div><\/div>\r\n\t\t\t<\/div>\r\n\t\t        <article id=\"eckb-article-content\" data-article-id=\"66\" >                        <div id=\"eckb-article-content-header-v2\"><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 5px; padding-right: 10px; padding-bottom: 5px; padding-left: 10px; color: #1e73be; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\"  onclick=\"history.go(-1);\" >&lt; All Topics<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\r\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\r\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/help.tckt.uk\/\"><span  style=\"color: #1e73be;\"  >Main<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=attending\"><span  style=\"color: #1e73be;\"  >Attending an event<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #1e73be;\"  >I have forgotten my password<\/span>\t<\/span><\/li>\t\t\t<\/ul>\r\n\t\t<\/nav>\r\n\r\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\r\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\r\n\t\t\t<span class=\"eckb-print-button-container\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\r\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">I have forgotten my password<\/h1><\/div><\/div><\/div><\/div><div id=\"eckb-article-content-body\">\n<p>If you have forgotten your password, it is possible to reset it.<\/p>\n\n\n\n<p>Simply go to login\u2197 and enter your email address that you used to create your account and click <strong>Continue.<\/strong><\/p>\n\n\n\n<p>On the next screen when prompted for your password click the <strong>Forgot password<\/strong> option and reset instructions will be sent to your email address within 15 minutes.<\/p>\n\n\n\n<p>If after 15 minutes you have not received an email first check your spam box, then contact <a href=\"mailto:help@tckt.uk\" data-type=\"mailto\" data-id=\"mailto:help@tckt.uk\">help@tckt.uk<\/a> for support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why am I being prompted to register?<\/h3>\n\n\n\n<p>If after entering your email address you are prompted to register for your account, this means that we do not have your email address registered, possibly because you used a different email address or you have typed it incorrectly.<\/p>\n\n\n\n<p>To retry refresh the page and enter an alternative email address.<\/p>\n<\/div><div id=\"eckb-article-content-footer\"><\/div>\r\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\">\r\n\t\t<style>\r\n\t\t\t.eckb-acll__title {\r\n\t\t\t\tcolor:#666666;\r\n\t\t\t}\r\n\t\t\t.eckb-article-cat-layout-list {\r\n\t\t\t\tbackground-color:#fcfcfc;\r\n\t\t\t\tfont-size: 14px !important;\t\t\t}\r\n\t\t\t.eckb-article-cat-layout-list a {\r\n\t\t\t\tfont-size: 14px !important;\t\t\t}\r\n\t\t\tbody .eckb-acll__cat-item__name {\r\n\t\t\t\tcolor:#2b98e5;\r\n\t\t\t\tfont-size: 14px !important;\t\t\t}\r\n\t\t\t.eckb-acll__cat-item__count {\r\n\t\t\t\tcolor:#000000;\r\n\t\t\t\tbackground-color:#FFFFFF;\r\n\t\t\t\tborder:solid 1px #CCCCCC!important;\r\n\t\t\t}\r\n\t\t<\/style>    \r\n\t\t<div class=\"eckb-article-cat-layout-list eckb-article-cat-layout-list-reset\">\r\n\t\t\t<div class=\"eckb-article-cat-layout-list__inner\">\r\n\t\t\t\t<div class=\"eckb-acll__title\">Categories<\/div>\r\n\t\t\t\t<ul>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item eckb--acll__cat-item--active\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=attending\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tAttending an event\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t8\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=event\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tOrganising an event \/ representing a group\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t4\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=community\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tCreating a community\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=general\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tGeneral\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t6\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\t\t\t<\/div>\r\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\"><\/div>\r\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\r\n\r\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\"> #eckb-article-body .eckb-article-toc ul a.active{background-color:#1e73be;color:#ffffff;}#eckb-article-body .eckb-article-toc ul a:hover{background-color:#e1ecf7;color:#000000;}#eckb-article-body .eckb-article-toc__inner{border-color:#2b98e5;font-size:14px !important;background-color:#fcfcfc;}#eckb-article-body .eckb-article-toc__inner a{color:#2b98e5;font-size:14px !important;}#eckb-article-body .eckb-article-toc__title{color:#2b98e5;font-size:15px !important;}@media only screen and (min-width:768px){#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-1,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-2,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-3,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-4,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-5{flex-direction:row;}}#eckb-article-content-header-row-1{margin-bottom:8px;}#eckb-article-content-header-row-1 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-1 .eckb-article-content-header-row-right-group{align-items:center;}.eckb-article-content-toolbar-button-container{background-color:#ffffff;padding:10px 10px 10px 10px;margin:0px 0px 0px 0px;border-radius:0px;border-width:0px;border-color:#ffffff;border-style:solid;}.eckb-article-content-toolbar-button-container .eckb-toolbar-button-text{color:#000000;font-size:15px;}.eckb-article-content-toolbar-button-container .eckb-toolbar-button-icon{color:#000000;font-size:20px;}.eckb-article-content-toolbar-button-container:hover{background-color:#ffffff;}.eckb-article-content-toolbar-button-container:hover .eckb-toolbar-button-text{color:#000000;}.eckb-article-content-toolbar-button-container:hover 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Simply go to login\u2197 and enter your email address that you used to create your account and click Continue. On [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[16,19],"epkb_post_type_1_tag":[],"class_list":["post-66","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-attending","epkb_post_type_1_category-general"],"_links":{"self":[{"href":"https:\/\/help.tckt.uk\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/66","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.tckt.uk\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/help.tckt.uk\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/help.tckt.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tckt.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=66"}],"version-history":[{"count":1,"href":"https:\/\/help.tckt.uk\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/66\/revisions"}],"predecessor-version":[{"id":67,"href":"https:\/\/help.tckt.uk\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/66\/revisions\/67"}],"wp:attachment":[{"href":"https:\/\/help.tckt.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=66"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/help.tckt.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=66"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/help.tckt.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}