{"id":62,"date":"2024-10-23T19:21:56","date_gmt":"2024-10-23T19:21:56","guid":{"rendered":"https:\/\/help.tckt.uk\/?post_type=epkb_post_type_1&#038;p=62"},"modified":"2024-10-23T19:21:56","modified_gmt":"2024-10-23T19:21:56","slug":"glossary-of-terms-used-on-tckt-uk","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.tckt.uk\/?epkb_post_type_1=glossary-of-terms-used-on-tckt-uk","title":{"rendered":"Glossary of terms used on tckt.uk"},"content":{"rendered":"\r\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_twentytwentythree \" data-mobile_breakpoint=\"768\">    <div id=\"eckb-article-header\">\r\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \r\n\t\t<!-- Classic Search Layout -->\r\n\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Help Center<\/div>   \t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" action=\"\/\">\r\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\r\n\r\n\t\t\t\t<!-- Search Input Box -->\r\n\t\t\t\t<div id=\"epkb-ml-search-box\">\r\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\r\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\r\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\r\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\r\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\r\n                    <\/button>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<!-- Search Results -->\r\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\r\n\t\t\t<\/form>\r\n\t\t<\/div>  \r\n\t\t<\/div>  <\/div>\r\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\">\r\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\r\n\t\t\t\tdata-offset=\"130\"\r\n\t\t\t\tdata-min=\"2\"\r\n\t\t\t\tdata-max=\"6\"\r\n\t\t\t\tdata-speed=\"300\"\r\n\t\t\t\tdata-exclude_class=\"\"\r\n\t\t\t\t><div class=\"eckb-article-toc__title\">Table of Contents<\/div><\/div>\r\n\t\t\t<\/div>\r\n\t\t        <article id=\"eckb-article-content\" data-article-id=\"62\" >                        <div id=\"eckb-article-content-header-v2\"><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 5px; padding-right: 10px; padding-bottom: 5px; padding-left: 10px; color: #1e73be; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\"  onclick=\"history.go(-1);\" >&lt; All Topics<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\r\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\r\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/help.tckt.uk\/\"><span  style=\"color: #1e73be;\"  >Main<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=attending\"><span  style=\"color: #1e73be;\"  >Attending an event<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #1e73be;\"  >Glossary of terms used on tckt.uk<\/span>\t<\/span><\/li>\t\t\t<\/ul>\r\n\t\t<\/nav>\r\n\r\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\r\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\r\n\t\t\t<span class=\"eckb-print-button-container\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\r\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">Glossary of terms used on tckt.uk<\/h1><\/div><\/div><\/div><\/div><div id=\"eckb-article-content-body\">\n<p>Like with many systems we have some specific terminology that will be helpful to know:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Account dashboard<\/h3>\n\n\n\n<p>The page where a logged in <strong>user<\/strong> can view all of their settings and <strong>orders<\/strong>, <strong>events<\/strong>, <strong>groups<\/strong> and <strong>invitations<\/strong>. This is accessible at \/account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Associated group<\/h3>\n\n\n\n<p>A <strong>group<\/strong> that is supporting or attending an <strong>event.<\/strong> <strong>Group admins, editors <\/strong>and<strong> viewers<\/strong> can see who from their <strong>group<\/strong> is attending the <strong>event<\/strong>. The <strong>event<\/strong> will appear on the <strong>associated group<\/strong>\u2019s profile as an upcoming <strong>event<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer<\/h3>\n\n\n\n<p>Is a user registered with the <strong>tckt platform<\/strong> who can purchase a <strong>ticket type <\/strong>or<strong> product<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Event<\/h3>\n\n\n\n<p>A bookable activity hosted by a <strong>group<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Event Admin<\/h3>\n\n\n\n<p>A user with full admin control over an <strong>event<\/strong> and full read-only access.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Event Editor<\/h3>\n\n\n\n<p>A user with limited admin control over an <strong>event<\/strong>, and full read-only access.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Event Viewer<\/h3>\n\n\n\n<p>A user with limited read-only access to an <strong>event<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Group<\/h3>\n\n\n\n<p>An individual organisation, charity or ministry. A group can be part of one or more <strong>networks<\/strong> on the <strong>Tckt Platform<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Group Admin<\/h3>\n\n\n\n<p>A user with full admin control over a <strong>group<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Group Editor<\/h3>\n\n\n\n<p>A user with limited admin control over a <strong>group<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Group Viewer<\/h3>\n\n\n\n<p>A user with read only access to a <strong>group<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Handle<\/h3>\n\n\n\n<p>An easy to remember nickname for a <strong>group<\/strong>, <strong>event<\/strong> or <strong>product<\/strong>, which is used in the urls for these items.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Hidden ticket<\/h3>\n\n\n\n<p>Is a <strong>ticket type<\/strong> that is not publicly viewable without using the custom link provided within the edit event page. Useful for creating <strong>ticket types<\/strong> that you only wish to share with specific <strong>customers<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Host<\/h3>\n\n\n\n<p>A <strong>group<\/strong> that organises an <strong>event <\/strong>and receives the payment for the ticket sales.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Invite<\/h3>\n\n\n\n<p>When a <strong>user<\/strong> adds another <strong>user<\/strong>, or group to a group or event the other will need to approve the action by accepting an invite. The only exception is when adding trusted groups to an event where the invite stage will be bypassed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Community<\/h3>\n\n\n\n<p>Is a custom branded instance of the <strong>Tckt Platform<\/strong> with a custom domain name. It is made up of groups that share a common interest <em>(for example Churches in *** or Youth groups in ***)<\/em>, and approved by the Community Admins.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Community Admin<\/h3>\n\n\n\n<p>A user with full admin control over a <strong>community<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Order<\/h3>\n\n\n\n<p>Is the record of a purchase of <strong>tickets<\/strong> and or products in a single transaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Order Instalment<\/h3>\n\n\n\n<p>Is a record of <strong>ticket type instalments<\/strong> due to be paid for an order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Payment<\/h3>\n\n\n\n<p>Is the record of a payment being made, and is associated with an <strong>order<\/strong>. <strong>Orders<\/strong> containing <strong>Order Instalments<\/strong> will have multiple payments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tckt Platform<\/h3>\n\n\n\n<p>Referring to the site\/technology itself (e.g. tckt.uk technology). It is also the default <strong>network<\/strong> for all groups accessible at: tckt.uk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ticket<\/h3>\n\n\n\n<p>Is a purchased instance of a <strong>Ticket Type<\/strong>, recorded within an <strong>order <\/strong>and associated with a<strong> customer<\/strong>. Each ticket has a unique QR code that can be used to heck-in to the event.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ticket Pool<\/h3>\n\n\n\n<p>Provides an allocation of available tickets, that are shared by the underlying <strong>ticket types<\/strong>. An <strong>event<\/strong> can have 1 or more ticket pools, which are independent of each other.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ticket Type<\/h3>\n\n\n\n<p>Is a type of ticket available within a <strong>ticket pool<\/strong>. This is purchasable by a <strong>customer<\/strong> and is limited by the number of tickets available in it\u2019s <strong>ticket pool<\/strong>. It can additionally be limited further by a cap on the ticket type itself.<\/p>\n\n\n\n<p>Ticket Type Instalment<\/p>\n\n\n\n<p>Is an instalment associated with a <strong>ticket type<\/strong>, including payment amount and due date.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Trusted group<\/h3>\n\n\n\n<p>An association between two <strong>groups<\/strong> allowing either <strong>group<\/strong> to add the other as an <strong>associated group<\/strong> of their <strong>events<\/strong> without requiring the other to approve an <strong>invite<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">User<\/h3>\n\n\n\n<p>Is any individual who interacts with the <strong>Tckt platform<\/strong>.<\/p>\n<\/div><div id=\"eckb-article-content-footer\"><\/div>\r\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\">\r\n\t\t<style>\r\n\t\t\t.eckb-acll__title {\r\n\t\t\t\tcolor:#666666;\r\n\t\t\t}\r\n\t\t\t.eckb-article-cat-layout-list {\r\n\t\t\t\tbackground-color:#fcfcfc;\r\n\t\t\t\tfont-size: 14px !important;\t\t\t}\r\n\t\t\t.eckb-article-cat-layout-list a {\r\n\t\t\t\tfont-size: 14px !important;\t\t\t}\r\n\t\t\tbody .eckb-acll__cat-item__name {\r\n\t\t\t\tcolor:#2b98e5;\r\n\t\t\t\tfont-size: 14px !important;\t\t\t}\r\n\t\t\t.eckb-acll__cat-item__count {\r\n\t\t\t\tcolor:#000000;\r\n\t\t\t\tbackground-color:#FFFFFF;\r\n\t\t\t\tborder:solid 1px #CCCCCC!important;\r\n\t\t\t}\r\n\t\t<\/style>    \r\n\t\t<div class=\"eckb-article-cat-layout-list eckb-article-cat-layout-list-reset\">\r\n\t\t\t<div class=\"eckb-article-cat-layout-list__inner\">\r\n\t\t\t\t<div class=\"eckb-acll__title\">Categories<\/div>\r\n\t\t\t\t<ul>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item eckb--acll__cat-item--active\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=attending\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tAttending an event\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t8\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=event\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tOrganising an event \/ representing a group\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t4\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=community\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tCreating a community\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/help.tckt.uk\/?epkb_post_type_1_category=general\">\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\r\n\t\t\t\t\t\t\t\t\t\tGeneral\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\r\n\t\t\t\t\t\t\t\t\t\t6\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\r\n\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\t\t\t<\/div>\r\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\"><\/div>\r\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\r\n\r\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\"> #eckb-article-body .eckb-article-toc ul a.active{background-color:#1e73be;color:#ffffff;}#eckb-article-body .eckb-article-toc ul a:hover{background-color:#e1ecf7;color:#000000;}#eckb-article-body .eckb-article-toc__inner{border-color:#2b98e5;font-size:14px !important;background-color:#fcfcfc;}#eckb-article-body .eckb-article-toc__inner a{color:#2b98e5;font-size:14px !important;}#eckb-article-body .eckb-article-toc__title{color:#2b98e5;font-size:15px !important;}@media only screen and (min-width:768px){#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-1,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-2,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-3,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-4,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-5{flex-direction:row;}}#eckb-article-content-header-row-1{margin-bottom:8px;}#eckb-article-content-header-row-1 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-1 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","protected":false},"excerpt":{"rendered":"<p>Help Center Search Table of Contents &lt; All Topics Main Attending an event Glossary of terms used on tckt.uk Print Glossary of terms used on tckt.ukLike with many systems we have some specific terminology that will be helpful to know: Account dashboard The page where a logged in user can view all of their settings 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